Responsible Gaming
Our Commitment to Responsible Gaming
At Wingbox, we believe that online casino gaming should be entertaining and enjoyable. Gambling should never be viewed as a way to earn money or solve financial problems. It is purely a form of entertainment with an inherent risk of losing money.
Age Verification
All players must be at least 18 years of age or the legal gambling age in your jurisdiction to use our services. We are committed to preventing underage gambling and take strict measures to verify player ages. By accessing our platform, you confirm that you are of legal age to gamble in the United Kingdom.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in your own behaviour or that of someone you know, it may indicate a gambling problem:
- Chasing losses by gambling with more money to recover previous losses
- Spending more time and money on gambling than intended
- Hiding gambling behaviour from family, friends, or healthcare professionals
- Neglecting work, education, or personal relationships due to gambling
- Using gambling to escape stress, anxiety, or negative emotions
- Feeling anxious or irritable when trying to cut down or stop gambling
- Borrowing money or accumulating debt to finance gambling
- Unsuccessful attempts to control or reduce gambling
- Lying about the extent of your gambling involvement
- Experiencing financial problems as a result of gambling
Self-Help Tools
Most reputable online casinos offer a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Define the maximum amount you are willing to lose in a given period
- Reality Checks: Receive notifications during your gaming session to remind you of how long you have been playing
- Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from online casino accounts
- Account Closure: Permanently close your account if you wish to stop gambling entirely
Support Organisations
If you are struggling with problem gambling, confidential help and support are available from the following organisations:
United Kingdom
- GamCare - Free, confidential support for problem gambling
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop - National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed online casinos with one registration - Gamblers Anonymous - Support groups and peer counselling
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
Website: www.responsiblegambling.org - United States: National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Call to Action
If you believe you have a gambling problem or are concerned about someone else's gambling behaviour, please seek help immediately. There is no shame in reaching out for support. The organisations listed above are confidential, free, and staffed by trained professionals who can provide guidance and assistance.
Remember: Gambling should be fun. If it stops being fun, stop.